Five Year Business Plan

At the request of the President, Parking & Commuter Services, in collaboration with the Parking & Transportation Committee, developed this business plan and accompanying five year financial plan to clearly define its roadmap for organizational success. The purpose of this Plan is to provide a clear vision of the organization including its current financial situation, services and programs along with an evaluation of its service sector, market and customer base so as to assess the ability of Parking & Commuter Services to meet the demands of the campus both organizationally and financially. The result of such an analysis deeply influenced the recommended plan which is inclusive of outcomes and objectives aligned with the University’s Strategic Plan along with a five year financial and capital outlay program in support of such.
Parking & Commuter Services is a service organization within the institution. While its programs are not directly aligned with the primary mission of the institution, they are an important service allowing the University to pursue such. As a service organization, Parking & Commuter Services will continue to focus on how to best serve the institution while ensuring its programs are reflective of the University’s values and supportive of the Strategic Plan. As a result and over the next five years, the core focus of Parking & Commuter Services can be summarized into six key areas:
• Technologically modernize the delivery of programs and services to gain efficiency and improve customer satisfaction.
• Aggressively support the development of additional alternative transportation programs to decrease the demand for single occupant vehicle parking within the campus boundary.
• Aggressively pursue improvements to existing facilities while maximizing the amount of parking available within the campus boundary and creatively consider how demand may be satisfied through off-site facilities.
• Support use of non-traditionally fueled, more environmentally friendly vehicles through development of additional infrastructure.
• Establish clear regulations, policies, standards and key performance indicators to ensure consistent and successful administration of existing programs and to foster growth of additional programs and services designed to better meet the needs of the campus now and in the         future.
• Evaluate and analyze the success of current programs and services including review of fee structures, operational costs and capital financing requirements to achieve such.
The six key areas noted above are more specifically addressed within this Plan and also supported through the clear assignment of financial resources to help achieve such. The Plan includes specific information concerning the organization, a financial overview, programs and services, service sector analysis, market and customer analysis, and analysis of its strengths, weaknesses, opportunities and threats. This information was then utilized overall to develop the recommendations associated with goals, outcomes and objectives as well as a five year operational and capital outlay program.